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File from AWS S3 not always playing

Dave Max
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File from AWS S3 not always playing was created by Dave Max

Hello, not sure why but on mobile Android + Chrome the video shows this error:
wordpress media error: format(s) not supported or source(s) not found
The video is here www.elavshop.com/kairos
Do you know how can I solve this?
Thanks

2 years 7 months ago #9910

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Administrator
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Replied by Administrator on topic File from AWS S3 not always playing

Kindly re-encode your video file using the Handbrake handbrake.fr (Free) tool. Then upload the re-encoded file.

Recommended CODECs are,
Video: H264
Audio: AAC
Output Format: MP4

Handbrake is a FREE encoder that you can use to re-encode your videos. Kindly refer to the "Encoding H.264 Video with HandBrake" section in diveintohtml5.info/video.html for more details.

For most advanced usage, please check vimeo.zendesk.com/hc/en-us/articles/224978308-HandBrake
and
vimeo.com/help/compression

Hope this solved your issue.

Last edit: 2 years 7 months ago by Administrator.

2 years 7 months ago #9911

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Dave Max
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Replied by Dave Max on topic File from AWS S3 not always playing

all right! I will try. Thanks for the very useful informations!

2 years 7 months ago #9912

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