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Video not play in mobile

  • Ali
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Video not play in mobile was created by Ali

hi
i use allvideoshare on my website
i use external video link to allvidelshare ( dl.myhost.com/movie/moviename.mkv )
video play in pc as fine
but in mobile i recieve this error
Media error Format(s) not supported or source(s) not found

how i can fix this problem ?
2 weeks 2 days ago #9895

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Replied by Administrator on topic Video not play in mobile

Sorry, the MKV is not a web standard video file format. So, it doesn't play in all the browsers.  In reality, the videos are played by the browsers themselves and we just add a wrapper (custom controls) to the browser's video player. So, we need to comply with the browser's video file format and codec requirements. We would always recommend using the MP4 file format because it's the only format that is widely supported in all browsers. So, the solution is to re-encode your video file to the MP4 file format.

Kindly re-encode your video file using the Handbrake handbrake.fr/ (Free) tool. Then upload the re-encoded file.

Recommended CODECs are,
Video: H264
Audio: AAC  
Output Format: MP4

Handbrake is a FREE encoder that you can use to re-encode your videos. Kindly refer to the "Encoding H.264 Video with HandBrake" section in diveintohtml5.info/video.html for more details.

For most advanced usage, please check vimeo.zendesk.com/hc/en-us/articles/224978308-HandBrake
and
https://vimeo.com/help/compression   

Hope this solved your issue.  
Last edit: 2 weeks 2 days ago by Administrator.
2 weeks 2 days ago #9896

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  • Ali
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Replied by Ali on topic Video not play in mobile

Administrator wrote: Sorry, the MKV is not a web standard video file format. So, it doesn't play in all the browsers.  In reality, the videos are played by the browsers themselves and we just add a wrapper (custom controls) to the browser's video player. So, we need to comply with the browser's video file format and codec requirements. We would always recommend using the MP4 file format because it's the only format that is widely supported in all browsers. So, the solution is to re-encode your video file to the MP4 file format.

Kindly re-encode your video file using the Handbrake handbrake.fr/ (Free) tool. Then upload the re-encoded file.

Recommended CODECs are,
Video: H264
Audio: AAC  
Output Format: MP4

Handbrake is a FREE encoder that you can use to re-encode your videos. Kindly refer to the "Encoding H.264 Video with HandBrake" section in diveintohtml5.info/video.html for more details.

For most advanced usage, please check vimeo.zendesk.com/hc/en-us/articles/224978308-HandBrake
and
https://vimeo.com/help/compression   

Hope this solved your issue.  


sry maybe this is my mistake to type MKV in my example ///  i upload  MP4 not MKV ( if i write MKV this is just link example not my file )

my file play in PC ( FireFox and Chrome )
but this video ( MP4 ) never play in mobile... i recieve this error if i click to play ( Media error Format(s) not supported or source(s) not found )
and show me 2 link ( SD and HD ) link on my DL HOST if i hold my finger on somelink and open in new tab automatic movie play for me but not with allvideoshare ( some new player open in url and play it ... )
2 weeks 1 day ago #9897

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Replied by Administrator on topic Video not play in mobile

Kindly get me an example Video Page URL from your website to check this issue direcly. So, I can get a clue on the issue and assist you accoridngly.
Last edit: 2 weeks 1 day ago by Administrator.
2 weeks 1 day ago #9898

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  • Ali
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Replied by Ali on topic Video not play in mobile

Administrator wrote: Kindly get me an example Video Page URL from your website to check this issue direcly. So, I can get a clue on the issue and assist you accoridngly.


this is some my page ( my page is persian language but you can find player easy )
avisapro.ir/movie/new/movies/foreign-mov...item/148-black-widow
2 weeks 1 day ago #9899

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Replied by Administrator on topic Video not play in mobile

Aah. I found the reason for the issue. But, the videos are not working for me even in the desktops.

Reason for the issue:
I see your website uses SSL (https://). But, your video file URL is a Non SSL URL (http://). This will not work. When your site uses SSL, the media files should also use SSL to work. This may work in some browsers, but fails in most browsers.

In other words, the following URL 
https://avisapro.ir/movie/new/movies/foreign-movies/item/148-black-widow
uses the video file URL 
http://dl1.avisapro.ir/media/movie/2021/Black.Widow/Online/Black.Widow-480p.mp4

Kindly look at the URL protocols.
The following user(s) said Thank You: Ali
Last edit: 2 weeks 1 day ago by Administrator.
2 weeks 1 day ago #9900

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