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Video not displaying

  • Giorgio Serra
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Video not displaying was created by Giorgio Serra

Hi,
I have 2 PRO licenses on 2 domain with 2 joomla installation (5.2.4).
I've set ALL the options in the same way on the 2 sites to display a video from vimeo url. One of the site works fine, the other doesn't show any video. It shows only the first time asking to accept vimeo cookies, then only a blank page. I've tried with several combination of sharing options on vimeo (unlisted, hidden, public) but nothing happens. I've tried with a youtube video, same issue. It only works with self-hosted video.
Here a public page showing the issue (clic on the blue test button):  https://terranimalia.it/terranimalia-27-demo
Any suggestion?
Thanks,
Giorgio
4 months 2 weeks ago #10301

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Replied by Administrator on topic Video not displaying

Do you use a third-party cookie consent plugin? It seems to be blocking YouTube/Vimeo videos on your website. Since you're already using our component's built-in cookie consent option, you can safely disable the cookie restriction from the other plugin for YouTube/Vimeo videos.
Most cookie consent plugins provide an option to exclude videos from restrictions. Please check your plugin settings and disable the restriction for YouTube/Vimeo. If you don’t find such an option, you may need to contact the plugin’s author for further assistance.
4 months 2 weeks ago #10302

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Replied by Administrator on topic Video not displaying

If possible, please share temporary admin access for your site here allvideoshare.mrvinoth.com/#contact-us So, we can check and apply the fix ourselves.
4 months 2 weeks ago #10303

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  • Giorgio Serra
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Replied by Giorgio Serra on topic Video not displaying

Oh yeah! That's the problem. The plugin I use for cookies and privacy policy causes some issues with ALL VIDEO SHARE. Thanks for your reply, I sent you a temp admin access ma ino intervention is necessary anymore. You're great!
4 months 2 weeks ago #10304

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Replied by Administrator on topic Video not displaying

Thanks for your reply. But, sorry we didn't received any email from you with the credentials yet. If possible, kindly re-send it directly to our email address This email address is being protected from spambots. You need JavaScript enabled to view it.
4 months 2 weeks ago #10305

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