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Chrome stalls & times out

  • Don Cornelson
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Chrome stalls & times out was created by Don Cornelson

J 4.4.2

Hello. I'm having issues with Chrome. I have the latest version. I am attaching a zipped mp4 screenshot of what's happening.

The videos are extremely slow to load, stall, jerk, and time out. I have tested on Opera, Firefox, Android, and iPhone and they display correctly. I have done all the obvious, cleared cache, disabled extensions, turned hardware acceleration on/off, etc. Nothing seems to help.

Any ideas?
4 months 2 weeks ago #10193

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Replied by Administrator on topic Chrome stalls & times out

I see the video frequently buffering. Do you speak abut the same? I see the issue occurs even when I directly load your MP4 file URL in the browser.

Kindly re-encode your video file using Handbrake handbrake.fr/ (Free) tool. Then upload the re-encoded file.
Recommended CODECs are,
Video: H264
Audio: AAC  
Output Format: MP4

Handbrake is a FREE encoder which you can use to re-encode your videos. Kindly refer to the "Encoding H.264 Video with HandBrake" section in diveintohtml5.info/video.html for more details.

For most advanced usage, please check vimeo.zendesk.com/hc/en-us/articles/224978308-HandBrake
and
vimeo.com/help/compression   

Hope this solved your issue.  
Last edit: 4 months 2 weeks ago by Administrator.
4 months 2 weeks ago #10194

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  • Don Cornelson
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Replied by Don Cornelson on topic Chrome stalls & times out

Thanks for pointing me in the right direction. I use Handbreak so I am familiar. I have reduced the file size substantially, most videos are less than 20 MB, but there are still issues with the buffering. Are there other things I can do to have them load more quickly, or is it purely a size issue? I can't imagine 20 MB videos can't load without buffering issues.
4 months 2 weeks ago #10195

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Replied by Administrator on topic Chrome stalls & times out

I confirm the videos on your website playing smoothly now. Kindly double-check by clearing your browser cache. If still the issue remains, kindly check the same in a different system.
Maybe the issue occurs only on certain videos. So, kindly share with us an example page URL that is slow. So, we can check with the same.
4 months 2 weeks ago #10196

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  • Don Cornelson
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Replied by Don Cornelson on topic Chrome stalls & times out

Thank you. I'll keep working on it and let you know if I still have issues.
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4 months 1 week ago #10197

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