Video Player showing Image and Audio Only was created by Heather Webb
Newly uploaded videos are only showing the thumbnail image and playing audio.
This only happens on the computer. On the phone, the videos play fine.
What should I do?
Replied by Administrator on topic Video Player showing Image and Audio Only
In reality, the videos are played by the browsers themselves and we just add a wrapper (custom controls) to the browser's video player. I suspect your video file is using an invalid video codec.
Solution:
Kindly re-encode your video file using Handbrake
handbrake.fr/
(Free) tool. Then upload the re-encoded file.
Handbrake is a FREE encoder which you can use to re-encode your videos. Kindly refer to the "Encoding H.264 Video with HandBrake" section in
diveintohtml5.info/video.html
for more details.
Incase the issue remains, share with us your site link where we can check the issue directly. So, we can get a clue on the issue and assist you accordingly.