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Video Player showing Image and Audio Only

  • Heather Webb
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Video Player showing Image and Audio Only was created by Heather Webb

Newly uploaded videos are only showing the thumbnail image and playing audio.
This only happens on the computer.  On the phone, the videos play fine.
What should I do?
3 weeks 5 days ago #9883

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Replied by Administrator on topic Video Player showing Image and Audio Only

In reality, the videos are played by the browsers themselves and we just add a wrapper (custom controls) to the browser's video player. I suspect your video file is using an invalid video codec.

Solution:

Kindly re-encode your video file using Handbrake handbrake.fr/ (Free) tool. Then upload the re-encoded file.

Recommended CODECs are,
Video: H264
Audio: AAC  
Output Format: MP4

Handbrake is a FREE encoder which you can use to re-encode your videos. Kindly refer to the "Encoding H.264 Video with HandBrake" section in diveintohtml5.info/video.html for more details.

For most advanced usage, please check vimeo.zendesk.com/hc/en-us/articles/224978308-HandBrake
and
vimeo.com/help/compression   

Hope this solved your issue.  

Incase the issue remains, share with us your site link where we can check the issue directly. So, we can get a clue on the issue and assist you accordingly.
Last edit: 3 weeks 5 days ago by Administrator.
3 weeks 5 days ago #9885

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