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video does not play on mobile or tablet

  • Pamela
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video does not play on mobile or tablet was created by Pamela

i have the free version to test but it has a number of problems:

1. it does not play on my android smart phone
2. it only shows a tiny thumbnail on my android tablet
3. on the website it completely ignores the size specification

the website is: fc3.dazl.com.au


before i buy the fully licenced copy i need to know that it will work correctly in all media.

thank you
10 years 1 month ago #6589

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Replied by Administrator on topic Re: video does not play on mobile or tablet

At first, Our custom CSS files are not loaded in your website. This should create lot of design issues in our player and gallery pages.

Solution :

- Open {root}/components/com_allvideoshare/css/allvideoshareupdate.css

- Copy all the CSS styles from the file and add it to {root}/templates/tx_boost/css/template.css

- Then check at your front-end by clearing your browser cache.

It does not play on my android smart phone

- Kindly check allvideoshare.mrvinoth.com/html5-fallback-in-allvideoshare

It only shows a tiny thumbnail on my android tablet

- This should automatically get solved when applying the first solution.

On the website it completely ignores the size specification

- You should have enabled the responsive feature. When responsive is enabled, the player doesn't look for custom dimensions and the width is always set to 100% and the height scale to 9/16 ratio.
10 years 1 month ago #6592

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