We are based in India and supposed to work for 12 - 15 Hours a day. Generally we work at 4.30AM to 4.30PM (GMT). If your Support Query or License Key request is not between this time zone, then still you can pay for the License key and kindly be patience until the next working day to get your key or support query to be answered.
We strongly recommend you to check our FAQ section since it may contain solution for most of your queries.