New Dynamic YouTube Gallery - Embed YouTube Playlist, Channel, Live Stream in minutes. Read More

Video never plays, just loads (and spins)

  • Oli
  • Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 4
  • Thank you received: 0

Video never plays, just loads (and spins) was created by Oli

I have added a couple of videos using the AVS component and it works as a video on the standard site, but when I run the video through the component it never plays, the spinning bit just keeps on spinning. I have tried putting the video back through handbrake to re-encode it and then used that instead, but it still never loads. I need some help with this, not sure what else to try?
10 years 7 months ago #5954

Please Log in or Create an account to join the conversation.

  • Posts: 2474
  • Thank you received: 1451

Replied by Administrator on topic Re: Video never plays, just loads (and spins)

Kindly get me your Direct video page URL in where the issue happens.
10 years 7 months ago #5956

Please Log in or Create an account to join the conversation.

  • Oli
  • Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 4
  • Thank you received: 0

Replied by Oli on topic Re: Video never plays, just loads (and spins)

www.flooroneempires.dreamhosters.com/ind...he-life-of-floor-one
The video is uploaded to the same server, but is quite large (if that makes any difference)
10 years 7 months ago #5959

Please Log in or Create an account to join the conversation.

  • Posts: 2474
  • Thank you received: 1451

Replied by Administrator on topic Re: Video never plays, just loads (and spins)

I feel this should be a CROSS DOMAIN issue. Could you upload the attached crossdomain.xml file to your server root. So, the xml file should be accessible as www.yoursite.com/crossdomain.xml


Let me know if it solved your problem...

Attachment crossdomain_2013-08-22.zip not found

10 years 7 months ago #5961
Attachments:

Please Log in or Create an account to join the conversation.

  • Oli
  • Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 4
  • Thank you received: 0

Replied by Oli on topic Re: Video never plays, just loads (and spins)

There was already a crossdomain.xml file present in the server root, I had a look and the only difference was that the policy system was from www.macromedia.com instead of the one you supplied that was adobe.com
I have changed them over but the problem seems to still persist, any other ideas?
Thanks for your help
10 years 7 months ago #5962

Please Log in or Create an account to join the conversation.

  • Posts: 2474
  • Thank you received: 1451

Replied by Administrator on topic Re: Video never plays, just loads (and spins)

While troubleshooting the issue, I get the following error message "NetStream.Play.FileStructureInvalid". It mean your video file is unsupportable to the flash player. Could you please try re-encoding your video file? Kindly remember to use H264 codec for Video and AAC codec for Audio.
10 years 7 months ago #5964

Please Log in or Create an account to join the conversation.

Time to create page: 0.128 seconds

We accept cookies to provide you the best viewing experience. By using our services, you agree to our use of cookies