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video plays back only with audio & black screen

  • Rene Summers
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video plays back only with audio & black screen was created by Rene Summers

Please help. Our video is MP4. None play back with video just only play audio in the background. Look at this link here: new.jbmeadcreative.com/portal/media/com_...e_feature_short2.mp4

and the control bar shows in the middle of the screen.

Please help!

Thanks
Rene
6 years 8 months ago #8702

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Replied by Administrator on topic Re: video plays back only with audio & black screen

new.jbmeadcreative.com/portal/media/com_...e_feature_short2.mp4 is the direct Video URL. You will need to use one of the following options to add the Video in your website.

1. Use our Player Module
2. or Plugin shortcodes in articles
3. or, Add as a menu Item .

Also, the CODEC used by your Videos seems to be incompatible. Kindly re-encode your video using Handbrake . It's a free tool.

While using Handbrake to encode your videos :

Kindly use the default Profile but remember to Check the small Web optimized box from the Handbrake Tool. It ensures the metadata of your video is written at the start, so Flash can swiftly see its duration and dimensions.

Video Codec : H264

Audio Codec : AAC

Output Format : MP4 or M4V
Last edit: 6 years 8 months ago by Administrator.
6 years 8 months ago #8703

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